We understand that sometimes things don’t work out as expected, and we want to make sure our customers are satisfied with their purchase on our online learning platform. Here’s our refund and returns policy to help you understand your options:

Refunds:

We offer a 30-day money-back guarantee for our courses. If you are not satisfied with the course you have purchased, please contact us at [support@haldooracademy.com/+252612884120 within 30 days of your purchase to request a refund. To be eligible for a refund, you must meet the following conditions:

You have not completed more than 50% of the course content.

You have not requested a refund for the same course previously.

Once we receive your refund request, we will process it within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Cancellations:

You may cancel your course enrollment at any time before the course starts by contacting us at [support email/phone number]. If you cancel your enrollment within 24 hours of your purchase, you will receive a full refund. If you cancel your enrollment after 24 hours of your purchase, you may be eligible for a partial refund based on the percentage of the course content you have completed.

Technical Issues:

If you experience technical issues with our platform that prevent you from accessing or completing a course, please contact us at ( hello@haldooracademy.com /+252 612 884 120) for assistance. If we are unable to resolve the issue, you may be eligible for a full or partial refund based on the percentage of the course content you have completed.

Course Changes:

We reserve the right to make changes to our courses, including course content, structure, and instructors, at any time. If we make any significant changes that affect your learning experience, we will notify you and offer you the option to continue with the course or receive a refund.

Exclusions:

Please note that our refund and returns policy does not apply to the following:

Courses purchased through third-party providers or platforms.

Courses that have been completed.

Courses that have been refunded previously.

We hope this policy helps you understand your options in the event that you are not satisfied with your purchase on our online learning platform. If you have any questions or concerns, please don’t hesitate to contact us at [hello@haldooracademy.com/Whatsapp: +252 612 884 120].

Best regards,

Haldoor Team